FAQ
How to create an account?
You can create an account by clicking "My User" in the upper right corner of the homepage. A window will pop up. Click "Register" and fill in the form.
The information required to register an account is: first name, last name, email address, and password. Personal information can be modified at any time. This information is confidential and will not be passed on to third parties.
How long does it take to ship after placing an order?
We will process the order within 1-2 working days after receiving your order. During price reductions or promotions, the shipping date may be delayed. Working days refer to Monday to Friday, excluding holidays.
Can the order be canceled or modified?
If the order has not been shipped after submission, you can contact the online customer service to assist in cancellation or modification. The address cannot be modified or cancelled for shipped orders. Please apply for a return after receiving the package.
What are the payment methods?
Currently we support Visa and Mastercard as payment methods.
What courier is used for delivery?
We work with multiple logistics companies (DHL, FedEx, EMS, TNT, UPS). The system will automatically select the best courier method according to the region and provide a waybill number for you to track after delivery.
How much does it cost to ship?
Standard shipping: Free shipping for orders over $59.99, a fixed rate of $7.68.
What if the product I received is not suitable?
If the size is not suitable or the color is not what you like, you can apply for a return or exchange within 7 days of receiving the product, provided that the product is unused and the tag is intact. For detailed rules, please refer to the "Return and Exchange Policy".
What if the product I received has quality problems?
We are very sorry for the inconvenience! Please take a photo and contact customer service within 48 hours after receiving the package. We will provide you with a return and exchange service. The shipping costs caused by quality problems will be borne by us.
How can I receive promotional discounts?
Subscribe to the newsletter to receive information about the latest trends, new products, special events, exclusive offers and promotional discounts through your mailbox.
Why is the color of the product I received slightly different from the picture?
Due to shooting light, display settings, etc., there may be slight color difference, but it is not a quality problem. We try our best to restore the actual color.
Can you issue an invoice?
Yes, please note the invoice information when placing an order, or apply for an electronic invoice on the order details page. The electronic invoice will be sent by email after the order is completed.
What should I do if the package is lost?
If the logistics information shows abnormalities or the package has not been received for a long time, please contact customer service as soon as possible. We will assist in contacting the logistics or handling compensation for you.
How to contact customer service?
Our customer service staff is always ready to serve you wholeheartedly. You can contact customer service in the following ways:
support@cutetinies.com
Working hours: Monday to Friday 09:00 – 18:00