Returns and Exchanges
Welcome to Cutetinies, we are committed to providing fast and secure shipping services to ensure that your purchased clothing arrives in a timely manner. Below is our shipping policy to help you understand the order processing and delivery process.
1. Order Processing Time
Order Processing Time: We will process your order within 1-2 business days after receiving your order. Business days are Monday to Friday, excluding holidays.
Order Confirmation: Once we confirm your order, we will send the order confirmation and shipping information via email. Please make sure the email address provided is correct so that you can receive relevant notifications.
2. Shipping Methods
We offer a variety of shipping methods to provide you with the best shopping experience. The estimated delivery time is 7-15 business days, which is applicable to most areas.
3. Shipping Fees
Standard Shipping: Free shipping for orders over $59.99, and a flat rate of $7.68.
4. Order Tracking
Once your order is shipped, we will provide you with the tracking number and shipping company information. You can track your package in the following ways:
Visit the shipping company website and enter the tracking number for query.
View the shipping status through the "My Orders" page on the Cutetinies website by clicking on the relevant order.
5. Recipient Signature
Recipient Signature: Please ensure that the delivery address you provide is accurate and that someone is available to receive the package at the time of delivery. If the recipient is unable to sign for the package, the shipping company may arrange for re-delivery or return the package.
Signature Issue: If the package you received is damaged or missing, please contact customer service within 24 hours after signing for it. We will try our best to resolve the problem and assist you with related matters.
6. Delivery Delay
We will do our best to ensure that your order is delivered on time, but in some cases, such as severe weather, natural disasters, traffic control and other force majeure factors, delivery may be delayed. We will promptly notify you of updates on the order status by email or SMS.
7. Exchanges and Returns
We hope you are satisfied with your purchase, but if you wish to return or exchange the product, please refer to the following regulations:
Return conditions: The product should be in new condition, unused, unwashed, and packaged intact (labels, tags, etc.) within 30 days from the date of receipt.
Return process: Please log in to your account, enter the "My Orders" page, select the product you want to return, and apply for a return according to the prompts. Our customer service team will provide a specific return address and instructions after receiving the application.
Return costs: If the reason for the return is product quality issues, we will bear the return shipping costs; if it is for personal reasons (such as dislike, size is not suitable, etc.), the return shipping costs are borne by the buyer.
Exchange: If you need to exchange, please indicate the product and size to be exchanged when returning, and we will arrange a replacement for you based on inventory availability.
8. Special Circumstances
We may not be able to process or complete your order on time in the following circumstances:
Insufficient stock: If the product is out of stock, we will notify you as soon as possible and you can choose to wait for restocking, exchange for other products or get a full refund.
Delivery issues: If the delivery fails due to an incorrect address or invalid contact information, we will try our best to contact you to correct it. If we cannot contact you, the order may be cancelled.
9. Customer Support
If you have any questions about delivery or need further assistance, please feel free to contact Cutetinies' customer service team and we will provide you with support as soon as possible.
Working hours: Monday to Friday 9:00 - 18:00 (excluding holidays)